1. Introduction
Soluna Gitana ("we", "us", or "our") respects the privacy of every person who visits this website or contacts us for spiritual guidance, crystal jewelry, and holistic services. This Privacy Policy applies to personal information collected through our website at solunagitana.com, including the contact form, consultation requests, product inquiries, service bookings, newsletter sign-up, cookie usage, and all related communication channels.
By using this website or submitting your information, you acknowledge that you have read and understood this policy. If you disagree with any part of this policy, please do not submit your personal information through this website.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Full name
- Phone number
- Email address
- Country
- Complete address
- Service of interest
- Product of interest
- Messages and inquiry details
- Consultation or appointment information
- Order, billing, and delivery information
- Newsletter preferences
Information Collected Automatically
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or link
- Cookie and session data
Payment Information
Where payments are handled through a secure third-party payment provider, Soluna Gitana does not directly store your complete payment card details. Payment providers maintain their own security and privacy standards.
3. How Information Is Collected
Information may be collected when you:
- Complete the contact form on our website
- Book a consultation or spiritual service
- Request a tarot reading, BaZi analysis, Feng Shui consultation, or other service
- Ask about a product or request custom jewelry
- Place an order for crystal jewelry or other products
- Subscribe to our email newsletter
- Contact us directly by email, phone, WhatsApp, Viber, or social media
- Browse our website or accept cookies
4. How Personal Information Is Used
We may use your personal information to:
- Respond to your inquiries and messages
- Arrange readings, consultations, and spiritual services
- Process and fulfill product orders
- Prepare and deliver custom jewelry requests
- Confirm appointments, property visits, and service dates
- Provide customer service and follow-up support
- Send transaction and service-related communications
- Improve website performance and user experience
- Prevent fraud, spam, abuse, and security threats
- Maintain business and transaction records
- Meet applicable legal and regulatory obligations
- Send marketing messages only where you have provided permission
5. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
- Consent — You have given us clear permission to process your information for a specific purpose, such as sending marketing messages or accepting non-essential cookies.
- Contract performance — Processing is needed to fulfill a service you have requested, complete an order, or arrange a consultation.
- Legitimate interests — Processing is needed for our reasonable business purposes, such as improving the website, preventing fraud, or maintaining records, provided these interests do not override your rights.
- Legal obligation — We may need to process information to comply with applicable laws or lawful requests.
Regardless of your location, we aim to handle your personal information in a manner consistent with applicable privacy principles. Visitors in the Philippines, the European Union or European Economic Area, California, and other regions may have additional rights described in Section 14.
7. Analytics and Third-Party Services
Our website is hosted on the Hostinger platform, which may process limited technical information (such as IP addresses and access logs) to operate and secure the hosting environment.
Contact form submissions are stored securely using PocketBase, which operates within the same hosting environment. Email notifications from our contact form are delivered through the platform's built-in mail service.
We do not currently use Google Analytics, Meta Pixel, or other third-party advertising or tracking tools unless this policy is updated to state otherwise. If any such services are added in the future, this policy will be updated to reflect them before implementation.
8. Orders, Payments and Delivery
When you place an order for crystal jewelry or other products, we may use your information to:
- Confirm your purchase and send a receipt
- Process and prepare your order
- Arrange packaging and delivery
- Send order status updates and tracking information
- Resolve order questions, disputes, or returns
- Prevent fraudulent transactions
- Maintain transaction records as required by law
Currently, product orders are arranged through direct communication (WhatsApp, email, or the contact form). Payment and delivery arrangements are confirmed individually. Where payment processors or delivery partners are engaged, they will be identified at the time of the transaction and will handle your information according to their own privacy practices.
9. Consultations and Spiritual Services
Information you provide when booking or receiving tarot readings, oracle card readings, BaZi Chinese astrology consultations, personal destiny analyses, Feng Shui consultations, space clearing, house and office blessings, property energy assessments, crystal recommendations, or any other service will be used only to prepare, arrange, and deliver the requested service.
We treat all consultation details, session notes, personal circumstances, birth dates, and sensitive information with discretion and respect.
We will not publish, share, or discuss a client's consultation details, photographs, property information, personal story, or testimonial without their explicit permission.
11. International Data Transfers
Soluna Gitana is based in the Philippines. However, some of the hosting, email, or technical service providers we use may operate internationally and may process or store information in other countries. Where this occurs, we take reasonable steps to ensure your information is handled with an appropriate level of protection. By submitting your information through this website, you acknowledge that it may be processed in another country.
12. Data Retention
We keep your personal information only for as long as reasonably necessary to:
- Respond to your inquiry or provide the requested service
- Complete and manage your product order
- Maintain business and transaction records
- Resolve disputes or handle complaints
- Comply with applicable legal, tax, or regulatory obligations
When your information is no longer needed, we will delete or anonymize it appropriately. You may also request deletion at any time as described in Section 14.
13. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, and loss. These measures include:
- HTTPS encryption for all website traffic
- Secure contact forms with spam protection
- Restricted administrative access to collected data
- Secure passwords and access controls
- Keeping software and hosting environment updated
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security and encourage you to exercise caution when sharing sensitive information online.
14. Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access — Request a copy of the personal information we hold about you
- Correction — Request that we correct inaccurate or incomplete information
- Deletion — Request that we delete your personal information where it is no longer necessary
- Withdraw consent — Where processing is based on consent, withdraw that consent at any time
- Object or restrict — Object to or request a restriction on certain types of processing
- Portability — Request a portable copy of your information where applicable
- Opt out of marketing — Unsubscribe from promotional communications at any time
- Manage cookies — Adjust your cookie preferences at any time through your browser settings
- Lodge a complaint — Submit a complaint to your country's relevant data protection authority
Philippines: You may exercise rights under the Data Privacy Act of 2012 (Republic Act No. 10173) and contact the National Privacy Commission (www.privacy.gov.ph).
European Union / EEA: You may exercise rights under the General Data Protection Regulation (GDPR) and contact your local supervisory authority.
California: You may have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale of personal information.
To exercise any of these rights, please contact us at solunagitana@gmail.com. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.
15. Marketing Communications
We will only send promotional emails or messages where you have given us permission to do so or another lawful basis applies. You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link included in any marketing email
- Contacting us at solunagitana@gmail.com and asking to be removed from our mailing list
Unsubscribing from marketing will not affect your ability to receive necessary communications about your orders, appointments, or service requests.
16. Children's Privacy
Our website and services are not intentionally directed toward children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information through this website without appropriate parental or guardian involvement, please contact us at solunagitana@gmail.com so that we can take appropriate steps to remove that information.
17. External Links
Our website may contain links to social media platforms (such as Facebook, Instagram, TikTok, or YouTube) and other third-party websites. These platforms and websites operate independently and have their own privacy policies. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal information with them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time when our website practices, services, technologies, or legal requirements change. When we do, we will update the "Last Updated" date shown at the top of this page. We encourage you to review this policy periodically.
Effective Date: August 5, 2026
Last Updated: August 5, 2026
19. Contact Soluna Gitana
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your information has been handled, please contact us:
You may also use our Contact Page to send a message directly.